Purchase & Delivery

Thank you for visiting our website. This website is operated by www.thegreygreen.com

The pricing on the website is charged in Hong Kong Dollar currently without sales tax. Import tax and duties may be applicable, depending on the delivery country. 


Order Confirmation

You will receive an order confirmation email shortly after placing an order successfully. If you do not receive this email, please contact us at info@thegreygreen.com

If you would like to make any change to an order you have placed, please contact us as soon as possible with your order confirmation email. 

Once your order status has changed to “SHIPPED”, no changes can be made.



All products will be shipped from Hong Kong. Your order will be shipped within 5 working days, subject to stock availability and quality checks. Notification of tracking information will be sent when we send out the goods.

Your order may be delayed due to factors outside of our control i.e. customs clearance procedures, extreme weather, long holiday etc.

  • China, Hong Kong, Macao & Taiwan
    • All products will be shipped by SF Express 'cash on delivery'.
    • A tracking link will be sent to your email address once the parcel is delivered. Thus, please do leave us your email address at checkout.
    • Customers are responsible for all import tax and duties outside of Hong Kong. The courier or your local post office will contact you with further details for customs clearance.

There will be several reasons you may not receive your purchase shortly due to factors below:

  • Refused shipments: if the shipment is refused and returned to us, we will contact you with the option of re-delivering it or a refund in the form of store credit for your next purchase. Please note that you will have to pay all related cost incurred (re-delivery shipping cost, return shipment cost…)
  • Lost shipments: we are more than happy to help out tracking down your shipment and in the unfortunate case to refund your purchase. If the purchase is confirmed as lost by the courier, we will help to arrange products to deliver again.

To check on the most up-to-date tracking information, please contact your courier before emailing us at info@thegreygreen.com



本網站 www.thegreygreen.com The Grey Green擁有及運營。





當顧客的訂單狀況更新為 “SHIPPED” (已寄出) ,代表所訂購的商品已於運送途中或已送交閣下,此階段訂單不能再作出任何更改或取消。






  • 中國、香港、澳門及台灣
    • 任何訂單均以「順豐速運」到付發貨。
    • 當商品被正式處理及發貨,訂單的物流追蹤連結將會發送到閣下的電郵地址,下單時請謹記填妥電郵地址及聯絡資料。
    • 於香港以外地區收貨的訂單,顧客須自行承擔進口稅及關稅。物流公司或當地郵政部門將通知閣下清關程序及其他詳情。


  • 貨運被拒:如商品被物流公司或海關拒絕送抵閣下地址,本網站將會聯絡安排重新發貨程序;或進行退款紀錄,款項將於閣下的下一個新訂單中直接扣除。顧客須負責所有額外費用(包括商品退回物流費用、重新發送商品物流費用…)
  • 商品遺失:經物流公司確認後,如商品於運送途中有任何閃失,本網站會安排重新發貨,確保閣下購物過程愉快順利。
  • 有關商品的最新物流狀況,閣下請先自行向已選擇的物流公司查詢,或電郵到 info@thegreygreen.com 本網站會盡量作出相關協助。