Purchase & Delivery
Thank you for visiting our website. This website is operated by www.thegreygreen.com
The pricing on the website is charged in Hong Kong Dollar currently without sales tax. Import tax and duties may be applicable, depending on the delivery country.
You will receive an order confirmation email shortly after placing an order successfully. If you do not receive this email, please contact us at firstname.lastname@example.org
If you would like to make any change to an order you have placed, please contact us as soon as possible with your order confirmation email.
Once your order status has changed to “SHIPPED”, no changes can be made.
All products will be shipped from Hong Kong. Your order will be shipped within 5 working days, subject to stock availability and quality checks. Notification of tracking information will be sent when we send out the goods.
Your order may be delayed due to factors outside of our control i.e. customs clearance procedures, extreme weather, long holiday etc.
- China, Hong Kong, Macao & Taiwan
- All products will be shipped by SF Express 'cash on delivery'.
- A tracking link will be sent to your email address once the parcel is delivered. Thus, please do leave us your email address at checkout.
- Customers are responsible for all import tax and duties outside of Hong Kong. The courier or your local post office will contact you with further details for customs clearance.
There will be several reasons you may not receive your purchase shortly due to factors below:
- Refused shipments: if the shipment is refused and returned to us, we will contact you with the option of re-delivering it or a refund in the form of store credit for your next purchase. Please note that you will have to pay all related cost incurred (re-delivery shipping cost, return shipment cost…)
- Lost shipments: we are more than happy to help out tracking down your shipment and in the unfortunate case to refund your purchase. If the purchase is confirmed as lost by the courier, we will help to arrange products to deliver again.
To check on the most up-to-date tracking information, please contact your courier before emailing us at email@example.com
本網站 www.thegreygreen.com 由The Grey Green擁有及運營。
當顧客的訂單狀況更新為 “SHIPPED” (已寄出) ，代表所訂購的商品已於運送途中或已送交閣下，此階段訂單不能再作出任何更改或取消。
- 有關商品的最新物流狀況，閣下請先自行向已選擇的物流公司查詢，或電郵到 firstname.lastname@example.org 本網站會盡量作出相關協助。